In Other Words was founded and is run by Abigail Willford. The service provided is 100% confidential, and no automated systems are used.

Edited documents and back-ups will be deleted within one week after receipt of completed work has been confirmed. NDAs are welcome where documents are particularly sensitive. Work will not begin until payment (or arrangement of) has been made, and turnaround times are calculated from this point.

Business hours are between 8:30am and 6:00pm Monday to Friday. I may get back to you out of hours, depending on availability and urgency! Next day and same day turnarounds are often available, but this must be checked and agreed in advance.

Submissions & payment

Ideally all documents should be submitted in a Microsoft Word format, or Pages for Mac, though I can/may be able to accommodate other formats, so please do check. Files can be sent and returned via email, WeTransfer, Dropbox, or your preferred means of file sharing. I am proficient in British Standard Proofreading Symbols and can accept hard copy documents, however, digital formats are preferred in order to save paper and energy and offer a faster, more efficient service. I use UK Standard English unless otherwise specified.

For new clients, full payment must be made at the time of booking. I am happy to set up an invoicing arrangement for repeat clients.


I will endeavour to always produce the highest standard of work possible, and all changes are recorded using the Track Changes function on Word – these must be checked and approved by the client, giving them ultimate control over the final document. I take no responsibility and accept no liability for any errors in the final document, or any costs/damage arising from these.